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By Harry Siewert

"The commissioning of the 4th concentrator (C4) at Freeport Indonesia in early 1998 increased total mill throughput from 130k to 230k tonnes per day. The C4 flowsheet consists of a single 38 ft diameter SAG mill, four 24 ft diameter ball mills followed by four banks of 4,500 ft3 WEMCO flotation cells.The design of the C4 rougher flotation circuit was based on the expectation that the copper and gold recoveries achieved with the 4500 ft3 flotation cells would be equivalent to or better than that achieved with the 3,000 ft3 flotation cells in the 3rd concentrator (C3) rougher circuit. This assumption was due to the fact that the C4 flotation feed size would be less than 15% +212 microns compared to the C3 rougher flotation feed size of less than 23% +212 microns. By mid 1998 it had become apparent that the C4 rougher flotation copper and gold recoveries were below those predicted.In order to determine the cause of the lower recoveries, stage by stage rougher flotation surveys were performed in all four concentrators. The results of the surveys showed that the C4 rougher flotation circuit had a lower recovery of +200 micron material than that achieved in the C 1, C2 and C3 concentrators. Through mineralogical analysis, it was determined that a majority of the copper contained in the +200 micron fractions was liberated and recoverable. This paper describes the steps taken to increase coarse particle recovery, overall plant recovery and the results achieved."

Jan 1, 2001

By Emilie S. Williams

The Doyon Mine?s Zone 1 (Altered Zone), found along the southern boundary of the mine, encompasses approximately 20% of the mining reserves. The mineralisation is found in a series of steeply dipping narrow veinlets, which are contained in an extremely weak host rock: a sericitic schist with RQD values ranging from 0 to 20. Longhole mining methods are used, with either longitudinal or transverse approaches, depending on the width of the ore zone. Dilution is of critical importance in the mining of this zone, particularly in longitudinal stopes, where dilution levels have averaged 55% since 2000. Major factors influencing dilution in this zone include the stope geometry and standup time. A two-phase approach has been developed to mine and backfill longitudinal stopes: the top of the stope is pastefilled after approximately half of the broken ore has been extracted; the remainder of the ore is extracted once the plug has cured; and the remaining void is filled. This method has been used in six stopes to date, resulting in an average dilution of 17%. This paper details the application of this technique and its effect on dilution.

Oct 1, 2004

By Daniel Hodouin, Claude Bazin

"A graphical method to assess the size reduction by grinding is presented and illustrated with data collected from laboratory grinding tests and industrial grinding circuits. The method lies between the graphical comparison of size distributions and the population balance model. The method is easy to apply and provides a quick way to compare grinding mill performances under various operating conditions and processed ores. The application of the method to industrial mills shows that a grinding mill operation could present an invariant behaviour that can be exploited for simulation purposes.INTRODUCTIONThe size reduction of particles by grinding has been studied for decades and several books were published on the subject. Most of the recent studies focus on the modelling of the ball, semiautogenous and autogenous grinding mills operation (Napier-Munn et al., 1996) because accurate simulators can be used for design, optimization and control. Although the development of realistic simulators is progressing, the trial and error method is still used by many operators to identify optimum operating conditions for a grinding machine.Laboratory tests allow the characterization of the material submitted to grinding and the analysis of various operating conditions, such as ball size or shape, mill speed and slurry concentration of solids, on particle size reduction. Similar tests can be conducted in a plant, but results are often difficult to analyze due to errors associated with sampling and sensor accuracy. This paper presents a graphical method to assess the degree of size reduction carried out by a grinding machine. The paper consists of three sections. The first section describes the method and the following sections illustrate the method with data taken from laboratory and industrial grinding machines."

Jan 1, 2004

By Barun Gorain, Andy Stradling

"The traditional metallurgical scale-up techniques for flotation plants are based on lumped flotation rate constants, dimensionless hydrodynamic numbers and the use of safety factors. Once the plant has been designed, the flotation principles that govern scale-up play almost no role in the optimisation of the circuit to meet its metallurgical targets. This deficiency can potentially lead to a plant design incapable of meeting its targets, especially when circuits incorporate large flotation cells. This paper demonstrates the application of the k = PSbRf model in providing a suitable framework for flotation modelling, scale-up and circuit optimisation, thus presenting an integrated approach to the problem. Studies were conducted at Teck Cominco’s Red Dog concentrator to characterise cell hydrodynamics, gas dispersion properties, fioth flow behaviour, entrainment and ore floatability to obtain the key data necessary to develop a model for the flotation circuit. The findings of these studies are presented in this paper, which provide valuable insights into the modelling and optimisation of the Red Dog flotation circuit.INTRODUCTIONThe traditional methodology for flotation scale-up and plant design is based on the rule-of-thumb with safety factors, dimensionless hydrodynamic group similitude considerations, etc. With the recent trend towards larger flotation cells with volumes of 150 m3 and greater in concentrators, the problem of scale-up has become even more acute. The scale-up factors that may have been tolerated on smaller cells are not applicable to larger cells. The transportation of froth in these large cells adds further complexity to the problem. Arbiter et al. (1980) foresaw this problem and pointed out that if scale-up were attempted by rule-of-thumb and trial-and-error, then the probability of failure would increase with scale. This problem is confounded by the fact that the design and scale-up considerations used for a new flotation circuit play almost no role in optimisation of the circuit to meet its metallurgical target. This results in a plant design incapable of meeting its metallurgical targets. There have been several instances where new concentrators have required significant circuit modifications and additional capacity to achieve design targets."

Jan 1, 2002

By Christoph Miller

About 80 years ago the mining industry saw an advertisement of a machine manufacturer: ?One man ? one machine?, meaning the productivity gain by using a pneumatic rock drill instead of manual tools. Mechanization in mining had started. In the 1950's and 1960's when mechanization progressed the word could be transformed into the meaning of ?one man ? one drill rig?. During the 80's automatic functions were added to the machines. Automation started. In the 90's, the first autonomous machines were seen, transforming the advertisement from the 1920's into ?one man ? multiple machines? operated from a remote control room. Soon, the productivity gain achieved by pure automation will also be flating out meaning that the margin cost of further productivity gain will be inefficiently high. What next? In mining operations there is still a high potential of unused productivity lost by ?trivial? things like organization, logistics and operational management. Changing the focus from mechanization and automation towards optimizing the overall mining process will unleash another big potential for cost cuttings and for enhancing efficiency of production. Optimizing an overall process is a task of much higher total complexity compared to an isolated machine automation focus. And a successful process integration requires the collaboration of machine vendors, infrastructure suppliers, IT services and the mine itself. It requires a number of of important preconditions to be fulfilled: ? Integrated IT systems with seamless interfaces between all components and peripherals involved ? Real time information access in all locations ? Real time overview of all operational aspects A crucial aspect for all of these issues is a seamless communication both above and also under ground and IT interfaces which are easy and price efficient to implement. This paper highlights ways to achieve productivity gains by process optimization. It also discusses needs for industry wide activities in order to enable cost efficient performance of mine process optimization projects.

Oct 1, 2009

By B. Simser, V. Falmagne

"Noranda’s Brunswick mine is a 10 000 t/d producer of lead-zinc-copper-silver ore that has been in operation since 1964. Mining of this multiple lens deposit is primarily by blasthole stoping techniques between 400 m and 1200 m below surface. The combination of a high overall extraction ratio, an overall steeply dipping tabular shape, and high horizontal stresses (twice the vertical) have elevated the induced stress regime to levels comparable to much deeper operations. Improved mine design, and a better understanding of how the rock mass responds to mining in high-stress environments is essential to improve overall recoveries and maintain safety. Seismic monitoring has proven to be an essential tool at Brunswick, for both short-term safety of workers, and long-term strategic planning.Practical case studies illustrate how seismic data, particularly source parameter information, can be used to measure the rockmass response to mining and improve mining layouts in difficult regions. As the global trend continues toward mining in deeper, higher stress environments (e.g., South African Witswatersrand Basin, Sudbury Basin) and as local extraction and thus ground stresses continue to increase in existing deposits, seismic monitoring will play a critical role in mining safely and economically."

Jan 1, 2004

By B. Simser

Noranda?s Brunswick mine is a 10 000 t/d producer of lead-zinc-copper-silver ore that has been in operation since 1964. Mining of this multiple lens deposit is primarily by blasthole stoping techniques between 400 m and 1200 m below surface. The combination of a high overall extraction ratio, an overall steeply dipping tabular shape, and high horizontal stresses (twice the vertical) have elevated the induced stress regime to levels comparable to much deeper operations. Improved mine design, and a better understanding of how the rock mass responds to mining in high-stress environments is essential to improve overall recoveries and maintain safety. Seismic monitoring has proven to be an essential tool at Brunswick, for both short-term safety of workers, and long-term strategic planning. Practical case studies illustrate how seismic data, particularly source parameter information, can be used to measure the rockmass response to mining and improve mining layouts in difficult regions. As the global trend continues toward mining in deeper, higher stress environments (e.g., South African Witswatersrand Basin, Sudbury Basin) and as local extraction and thus ground stresses continue to increase in existing deposits, seismic monitoring will play a critical role in mining safely and economically.

May 1, 2004

By Don Langlois, Udo Weber

"The effect of grinding media performance on milling and operational behaviour was demonstrated under different selected milling conditions of calcium carbonate. A variety of grinding media material and bead sizes, along with 2 different stirrer tip speeds, were used in the grinding process to generate a particle size reduction of the calcium carbonate (CaCO3). To determine the optimum milling parameters the collected test data was used to calculate and evaluate specific energy as well as stress intensity under different milling conditions.INTRODUCTIONAs a result of increasing energy costs and raw material prices it is important to look at the efficiency of the manufacturing process. Wet grinding and ultrafine wet grinding in stirred media mills are now a possible cost-effective production step for the processing of industrial minerals and precious metals. The generation of smaller particle sizes (down to micrometer scale) can be advantageous for further production steps – i.e. better liberation of precious metals or improved industrial mineral qualities.In the following, the wet grinding process is investigated under different milling conditions of calcium carbonate. Different grinding media materials varying in specific weight, bead size and stirrer tip speeds are used to determine optimal energy consumption for the milling process.DESCRIPTION OF TEST CONDITIONS AND PARAMETERSMill ParametersTests were performed in a Drais Laboratory Perl Mill PML H/V with an installed electrical motor power of 3 kW. The mill chamber is silicon carbide where as the stirrer and discs are made of yttria stabilised zirconia. The mill working volume is 0.9 l. A screen cartridge with a screen size of 0.2 mm is used to separate the beads and slurry at the outlet of the mill. All tests were performed with a grinding media filling grade of 80% (Mill working volume). The stirrer tip speed was set at 6 m/s and 10 m/s."

Jan 1, 2009

By Steve Wilkinson

"""Techniques for coarse-particle beneficiation of some gold ores and methods for determining potential for sorting any gold ore deposit.""With the advent of high speed computers, laser technology end different types of electronic sensing devices, ore sorting machinery has been developed, capable of handling significant tonnage rates while maintaining high level efficiency. Gold ores may be amenable to coarse-particle beneficiation where there exist measurable criteria upon which there can be recognition of auriferous versus barren lumps in the run of mine. Three types of criteria are suitable for sorting and are:i) Photometric - optical variance between ore and waste such as vein ores hosted by barren country rock;ii) Conductivity/Magnetic - based upon the metallic mineral content of ore end waste, and its association with Au, such as found in sulphide/arsenide Au ores,iii) Radtometric - detection of natural gamma activity occurring with uranium-bearirig gold ores.The method for determining the sortability of an ore depositconsists of, at least, three stages:i) Initial stage identification of ore and waste types,mineralogical/petrographical associations,amount of dilution in P.O.M.establishment of any sorting criteria]"

Jan 1, 1985

By Derek J. Cyr

Climate has an immense impact on the properties of Athabasca oil sands and the ease or difficulty with which it is excavated and extracted. During the winter months, exposed oil sands surfaces freeze. When hydraulic and electric shovels used in the various operations in the Fort McMurray area excavate the benches, large frozen lumps are created. These lumps are either destined for a lump dump where increased costs are incurred due to rehandle, or they are sent to the primary crushers where they can cause significant downtimes by jamming the crusher. The crusher down time can sometimes be in the order of hours of lost production. Studies on data from two consecutive winters at Syncrude Canada?s North Mine show a high correlation between climate and the generation of frozen oil sands lumps. Temperature, ground cover, traffic, bench exposure time, oil sands grade and moisture content all contribute to this problem. A 1D frost penetration model was used to predict the depth of frost expected in oil sands and the corresponding likelihood of frozen oil sands lumps. To combat the challenge of frozen lump generation, a number of proactive and reactive measures can be taken: artificial snow, shallow ponds, scheduling, blasting or ripping.

May 1, 2004

By Philip A. Dirige

This paper presents the variability of responses of paste backfill specimens that have been prepared with varying binding agent and binder combinations, when subjected to uniaxial compressive strength testing. A testing program conducted for an underground operating mine to produce cost efficient paste fill recipes using four different binding agents, in various ratios and combinations, is presented to illustrate the responses. These binding agents are Normal Portland Cement Type-10 (NPC T-10), oxidation or sulphide attack resistant binder (Binder A), replacement binder B (Binder B), and replacement binder C (Binder C). The paste fill recipes were prepared at 2, 3.5 and 5% binder content at varying binder combinations, at fixed size and tested in a Material Testing System (MTS) under constant strain rate conditions following cure times of 7, 14, 28, 56, 90, 112, 180 and 240 days. The results of tests suggested that the strength data clearly shows a trend of increasing strength with increasing binder content but not necessarily cure time. It is noted that all the blends achieved dramatic increases in strength up to 28 days of cure and then either increased or decreased moderately beyond 28 days curing, depending on the binder content and binder combination. The moderate decrease is apparent for the 2% paste fill blends and in some binder combinations of the 3.5 and 5% blends, which indicated lackluster performance beyond 28 days curing. This lackluster strength performance indicated that the binder content and combination may not be sufficient for the paste fill to achieve complete hydration and acquire adequate strength performance beyond 28 days. This study indicated that economic paste fill recipes can be designed with confidence using affordable alternative binders. However, it is noted that these alternate binders cannot be used as stand alone binders but should be used in combination with NPC to facilitate hydration of the paste fill.

May 1, 2006

By C. Patel, George H. Hope

"INTRODUCTIONThe Hemlo area is located in Northern Ontario, some 350 km east of Thunder Bay along highway 17. Hemlo is Canada's largest, recent discovery of gold ore. Three companies, Lac, Noranda, and Teck are currently developing mines and processing facilities in the area. A combined milling capacity of approximately 10,000 tonnes per day will ultimately be available in the area. The gold yield will be between 750,000 to 1,000,000 ozs. per year. This will slightly more than double Ontario's gold production but only represents 2.5% of the total world gold production.Lac Minerals Ltd. is substantially committed to the gold mining business. Lac currently operates four (4) gold mines and mills and produces 300,000 ozs. per year. Lac's Hemlo development will put the company in the position of number one gold producer in Canada.The Lac Hemlo ore body has an estimated reserve of 37 million tonnes at 6.2 g/t. The mining will take place at an initial rate of 3,000 t/d commencing in the first quarter of 1986. The mine and plant will be expanded to 6,000 t/d in 1988. At this capacity, Lac will be the largest producer in the Hemlo area.1. GEOLOGYThe orebody is divided into two (2) zones for mining purposes. The 'A' Zone is to the east and dips to the Northeast from surface to 300 m below surface. This zone has a strike length of 250 m to 300 m at an average width of 20 m. The upperpart of the zone will be mined by open pit and the remainder from underground. The 'B' Zone, to the north west of the 'A' Zone, although lined up is not necessarily an extension of 'A' Zone. 'B' Zone has a known strike length of 600 m and is open to depth and along the strike. It is over 70 m wide in the core. This zone holds most of the property's known reserves. 'C' Zone with narrow gold zones is under exploration in the south west portion of the property."

Jan 1, 1985

By H. O. Ghaffari

A complex network approach on a rough fracture is developed. In this manner, some hidden metric spaces (similarity measurements) between apertures profiles are set up and a general evolutionary network in two directions (in parallel and perpendicular to the shear direction) is constructed. Also, an algorithm (COmplex Networks on Apertures: CONA) is proposed in which evolving of a network is accomplished using preferential detachments and attachments of edges (based on a competition and game manner) while the number of nodes is fixed. Also, evolving of clustering coefficients and number of edges display similar patterns as well as are appeared in shear stress, hydraulic conductivity and dilation changes, which can be engaged to estimate shear strength distribution of asperities.

May 1, 2009

By J. Lovering, M. Allan

"INTRODUCTIONThe Afton Mines property is located 180 air miles east-northeast of Vancouver and nine miles west of Kamloops, a city of 60,000 people in south central British Columbia. The deposit is located adjacent to the Trans-Canada Highway at an elevation of 2,231 feet above sea level.Interest in the property dates back to 1898, when a 330 foot shaft was sunk on the Pothook claim immediately south of the existing operations. Since that time many companies and individuals have investigated the possibilities of the area but it was not until 1972 that Afton Mines Ltd. located a significant zone of copper mineralization. The feasibility study was completed in the period 1974-1975, by Teck Corporation Ltd., who control Afton through 50% direct ownership and 65% ownership of Isa Mines, who own a further 23%. Construction began in March, 1976. Ore production started in August, 1977, and the first ore was fed to the mill on December 8. This was the third mine to be brought into operation by Teck since 1975, the others being Newfoundland Zinc and Niobec.The orebody is a porphyry copper deposit which has undergone supergene alteration. It is 1,700 feet long in a west-northwest by east-southeast direction, 300 feet wide and dips at 55° to the south. The mineralization in the supergene zone, which accounts for two-thirds of the known deposit, is rather unusual in that the copper is present primarily as native copper and chalcocite. The grade is one percent with the distribution: 70% native, 25% chalcocite, and 5% chalcopyrite with bornite, covellite, and cuprite."

Jan 1, 1979

By C. D. Shackelford, J. F. Muñoz, M. Vauclin, P. Rengifo, A. Suazo

The results of a field-scale study involving in situ leaching of copper ore tailings using sulphuric acid as the leaching agent, injection wells to introduce the leaching solution and extraction wells to recover the copper-enriched pregnant leaching solution are presented. The study was performed at an abandoned tailings disposal site using a battery of injection and extraction wells. The medium was characterized through the determinations of physical, chemical, mineralogical, and hydro-dispersive properties based on laboratory and field tests, including a tritium tracer test, a pumping test, particle size analyses, and hydraulic conductivity tests. Numerous horizontal strata with different hydraulic conductivities were identified. A previously developed model was used to simulate the leaching of copper ore tailings. Although the study confirms the feasibility of using in situ leaching for recovery of residual copper from tailings deposits, the efficiency of the technology depends significantly on the medium stratigraphy and hydraulic conductivity.

Jan 1, 2001

By Martin Plante, Denis Hamel, Marie-Pier Bédard, Jeff McLaughlin

"The results and methodology for the optimisation of the zinc flotation circuit at the Matagami Mill using the 6-Sigma methodology are shown in detail while only the base line and final results are presented for the copper circuit. As a result of the six sigma project, the zinc concentrate grade was improved by 2% and the zinc recovery by 3%, with reduced dosage of reagents while the copper concentrate was improved by 2.4%. The process variation in the zinc concentrate grade and recovery was also reduced by over 50%. The main factors contributing to the project success were identified to be improvement in the plant measurement systems, an internal benchmarking exercise and statistically designed laboratory and in plant tests to guide the process improvement. The annual value to Noranda resulting from this project has been estimated at approximately $5 million.INTRODUCTIONThe Matagami concentrator started ore processing from the new Bell- Allard deposit in July 1999. Concentrator performance (grade and recovery of zinc and copper concentrates) was highly variable and work was ongoing to fix the sources of variation. In the mean time, Noranda embarked on its 6-Sigma initiative across the company. The 6-Sigma DMAIC (Define, Measure, Analyse, Improve, Control) methodology was used in the two flotation circuits to reduce variation and improve performance. The statistical 6-Sigma methodology moves towards identifying and controlling critical process operating variables (the X' s) to achieve customerspecified performance (the Y's). The goal of the methodology is to describe a process in a numerical equation known as the transfer function, given as Y = f (XI, X2, X3.. .), where Y could be concentrate grade or recovery and examples of X's are reagent dosage, particle size, etc. With the transfer function, optimal operating conditions and control tolerances are established for the key X's to ensure the desired Y performance is obtained.Each phase of the 6-Sigma methodology is explained below with examples from the Matagami project."

Jan 1, 2001

By L. M. Gould

"Syncrude Canada operates the largest oil sands crude oil production facility in the world and produces over 13% of Canada’s total oil requirements. To achieve this, Syncrude mines the oil sands in open pits, extracts the raw oil known as bitumen from the sand using water-based processes and upgrades it into sweet light crude oil by fluid coking, hydroprocessing, hydrotreating and reblending. The final product, Syncrude Sweet Blend (SSB), is sent by pipeline to three Edmonton area refineries and then to pipeline terminals which ship the SSB to refineries in Canada and the United States.As parts of the Mildred Lake base mine reached their economic life, they were replaced with new facilities at the Aurora Satellite mine. Aurora is situated on Oilsand Leases 10, 12 and 34, 35 km northeast of the Mildred Lake facility (Fig. 1).In 2000, the first hydrotransport low-energy extraction production train started up at Aurora. A second production train is scheduled for start-up in 2003. Open pit mining at Aurora occurs using two hydraulic shovels, two cable shovels, and trucks ranging from 320-ton to 380-ton payload capacities (Fig. 2).Once the oil sands is excavated, the trucks dump the ore into a crusher designed to break up the big lumps of oil sands and rock at peak rates of 11 000 t/hr. The ore is then transferred by conveyor to a surge pile and then to a mixing box which combines the oil sands with hot water. Following bitumen separation in the primary separation vessel, froth is delivered to Mildred Lake for processing via the intersite pipeline (Fig. 3).The goal of this paper is to illustrate how high precision shovel GPS (HPGPS) is being used at the Aurora mine to aid in mine planning. This can be accomplished by first describing the function of the mine planning department, describing the Aurora orebody, and finally explaining how the HPGPS system functions and how it is employed at Aurora.The short range mine planning department ensures a steady supply of ore is delivered to the plant at the desired grade in a sequenced and economical manner. This is done by creating a mine plan that consists of shovel dig locations that require the shovels to mine in a specified area at a specified elevation."

Jan 1, 2002

By Paul J. Cascone

This paper will discuss the science behind the development of a unique gold alloy for dental prosthetic applications. The alloy (GOLDTECH BIO2000) contains 99.7% gold providing unquestioned biocompatibility and unsurpassed esthetics. The topics discussed are: (1) How the alloy meets the functional requirements of a porcelain-fused-to-metal dental alloy. (2) How the alloy color affects the esthetics of the restoration and why the color of gold is best. (3) Overcoming the intrinsic malleability of gold when grinding the alloy surface. (4) Preventing the oxide color from interfering with the alloy esthetics. (5) Attaining excellent porcelain adhesion. (6) How the design of the restoration allows for the production of single and multiple unit restorations. Gold 2003

Oct 1, 2003

By Norman O. Lotter, Simon Yu, Tony Deng, Antonio Di Feo

"Xstrata Nickel’s Raglan operation, northern Québec, achieved paymetal recovery gains in 2007 by switching the collector from potassium amyl xanthate to sodium isobutyl xanthate. To follow on from that position, Xstrata Process Support (XPS) and A. Di Feo of Raglan proposed that a mixed xanthate system be formulated and tested towards further performance gains. This work selected ethyl and isobutyl xanthates as the candidates. An optimized ratio of these was to be determined by a designed experiment. This suggestion was based on an abundance of published literature that reported mixed collector systems outperformed single ones. A partial factorial design was used to configure four test conditions and a mid-square for the flotation work. The testwork was conducted using High Confidence Flotation Testing. The raw data were analyzed and modelled by Design-Expert software. An optimum ratio of 1.6:1.0 by mass (1.32:1.0 in molar terms) of isobutyl:ethyl xanthate was determined. Without this modelling, the optimum ratio would have been missed. Results obtained with the new baseline flotation test using this optimized mixture showed a 3.3% Ni recovery gain in the bypass concentrate and more than 1% recovery gain for PGM over the single PIBX system. This system has been proposed for and accepted as a plant scale trial in the first half of 2010.INTRODUCTIONConcentrator OperationsMilling and flotation of sulphide ores ahead of smelting and refining is a common practice. This choice results in the larger and more variable paymetal loss in the production of saleable metal [Cramer, 2001]. For this reason, it is common to see an ongoing performance improvement programme at the operations level. When successfully performed, these e"

Jan 1, 2010

Why Innovate in Mining? ?Obvious, right? ?Increase productivity and profitability ?Improve safety and ergonomics ?Improve our environmental record and eliminate liabilities ?Implement process control methodology ?Introduce information systems technology to gain control ?Low hanging fruit ?Reference ?Heather Ednie, Innovation CIM Magazine Feb. 2006 ?Peck & Skinner, Getting better bang for your buck with technology

May 1, 2006