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By H. Powell

"This paper discusses how elemental analysis of conveyed bulk flows in real time using PGNAA (Prompt Gamma Neutron Activation Analysis) technology has resulted in significant improvements in advancing plant control in mineral processing operations. PGNAA through belt, full stream, continuous, multi-elemental, real time analysis technology is explained. Capabilities and limitations in plant operating environments are discussed including comparison with other real time, on-line technologies through review of published information available for on-conveyor minerals applications. Case studies include an iron ore and copper-gold company, both of which consider the technology an essential component in advanced plant control necessary in new process flow sheet designs, rather than an optimisation tool.INTRODUCTION Process operators rely on supply of a reasonable ore quality and consistency from the mine. Unfortunately neither the mining nor process operators have much control over the ore quality once it has been put into the crusher. Grade control typically stops once the material is designated as ore and the process plant operator needs to process it irrespective of quality. Plant control is most effective when technologies measure process streams directly and preferably in real time. Measuring sampling streams that are not representative of the primary flow will result in incorrect plant control decisions. Sampling coarse conveyed flows is expensive and impractical at many operations, however, this does not mean those flows cannot be measured. Investigations to find techniques suitable for real time elemental analysis have focussed on the application of known laboratory techniques to process streams. For conveyed applications, development of neutron irradiation techniques were most promising and early studies indicated potential success for bauxite measurement (Beurton et al, 1995). Tran & Evans (2001) concluded there was no equivalent technology to PGNAA in terms of material penetration power and that the technology was eminently suitable for basic industries such as cement. Nelson and Riddle (2003) evaluated PGNAA for possible use in the phosphate industry by using a unit installed in a cement plant to test performance on phosphate samples and ultimately recommended its use for further characterisation of the mine’s various ore types to improve stockpile allocation and grade control"

Jan 1, 2014

Real Time and In Situ Measurement of Elemental Composition Using Lasers

Sep 13, 2010

By Simon W. Houlding

This paper summarizes recent developments in computer modelling and estimation technology. Significant improvements in computational and modelling efficiencies have advanced technical computing to the stage where, for the first time, it can be realistically applied to short-term mine planning and production control. Real-time interactive grade estimation of complex shapes, volumes and grade distributions, based on immediate turn-around of production sample grades, is now possible. An added benefit is the ability to produce complete geostatistical estimates which include confidence limits. These can be incorporated into the decision making and risk assessment processes of production control. Why the need for new technology? What is wrong with the conventional methods which have sufficed for the last thirty years? The response is manyfold. They suffer from inefficient computational processes and conflicts with geostatistical theory. They are responsible for constricting the flow of information between the disciplines involved in the mine production process. Finally, it is illogical to approximate irregular geological and mining volumes with orthogonal sets of rectangular blocks. Geological materials do not occur in block formation; and mining methods which excavate rectangular blocks have yet to be developed. Other computer based technologies have evolved out of the dark ages of rectangular approximations and have successfully dealt with irregular three-dimensional geometries. It is time for computing in the mining industry to follow this example and take full advantage of available technology. To provide the necessary background, consider the basic requirements for successful implementation of technical computing within the mine production process.

Jan 1, 1992

By O. A. Bascur

The lack of integration of mining and metallurgical information with sufficient detail for analysis causes inefficient operation and hence sub-optimal energy and water use. It is difficult to analyze the performance of mining and metallurgical processes without an integrated view of mine transactions, stockpile inventories, process flows and assays. To take action requires real time information from manufacturing assets, corrected for gross errors from trucks, shovels, conveyors, faulty sensors, bad instrument calibration. This paper presents an infrastructure with advanced tools that sift through available data, identify and eliminate gross errors, and transform the data into business information for continuous improvement and optimization. Collaboration is a key component of improving efficiency of energy and water use, and the evolution of Web technology enables collaboration and troubleshooting of plant information to more quickly act on issues to reduce wasteful operation. Keywords: Mine Concentrator Optimization, Real Time Performance Management, Data Unification, Integration of Operational and Business systems, Mass and Energy Balances, Real Time Web Services, Equipment Availability, Efficiency.

Jan 1, 2009

The Macquarie Dictionary defines `information' as: knowledge communicated or received concerning some fact or circumstance; (in communicating theory): a quantitative measure of the contents of a message. For mining companies investing in data capture and information processing technology for operations management is a key issue. Beyond producing performance related information that employees can relate to it is being able to deliver that information into the workplace when it is required, to the employees that can utilise it. To be effective the data needs to be received and understood as `information'. The technology is now available and proven to enable `information' to be delivered into the mining workplace adding value to the activities performed by mine employees. The application of computers and information technology in the mining industry has typically been limited to the resource definition and planning stages, accounting and administration and the process plants that treat the ores and minerals. The mining extraction processes that consume expenditure and determine output in a mining operation occur in an environment dominated by unpredictable events and variable conditions. The mining operation has long been regarded as an inexact science conducted in unpredictable circumstances with many independent variables affecting the output and resultant cost of production. Financial accountants keep track of expenditure and management accountants analyse the cost of production usually on a weekly or monthly basis but all this effort can't affect the outcome, that was determined by the real time events and variations of circumstances over a week ago. Such reporting and analysis can result in conclusions being drawn about what improvements can be made and how you might do better next time, but generally the data is not detailed enough, is inaccurate or misrepresents the real issues. The capital investment required for any mining operation is substantial and comparable to other industries such as manufacturing. The performance and utilisation of manufacturing plants is usually closely monitored down to the lowest level of detail. Many modern plants are controlled and optimised using programmable intelligent devices and monitors display real time performance to the operators and prompt them to make informed decisions to maximise production and minimise wastage. Technology suitable for the mining industry is now widely available and has proven to be a reliable and powerful tool for the optimisation of mining operations. This paper focuses on the latest information technology developed by Modular Mining Systems that has been implemented in mining operations worldwide. The benefits reported by the mining companies utilising real time information technology over the past 15 years have generally related to optimisation of truck fleet allocation and material blending. Some mining operations have reported improvements in equipment utilisation of greater than 20 per cent. With the development of real time graphical display screens in the operators cabins the benefits of information delivery can be harnessed to make employees more effective in the workplace.

Jan 1, 1995

By K. H. McDaniel

This paper describes the development of a Windows-based interactive mine ventilation simulation software program at the Waste Isolation Pilot Plant (WIPP). To enhance the operation of the underground ventilation system, Westinghouse Electric Corp. developed a program called WIPPVENT. While WIPPVENT includes most of the functions of the commercially available simulation program VNETPC from Mine Ventilation Services Inc. and uses the same subroutine to calculate airflow distributions, the user interface was completely rewritten as a Windows application with screen graphics. WIPPVENT is designed to interact with WIPP ventilation-monitoring systems through the sitewide central monitoring system. Data (e.g., air quantity and differential pressure) can be continuously collected from the underground ventilation remote-monitoring and control system and from the mine's weather stations (psychrometric data). Furthermore, WIPPVENT incorporates regulator characteristic curves specific to the site. The program utilizes this data to create and continuously update a real-time ventilation model. This paper discusses the design, the key features and the interactive capabilities of WIPPVENT.

Jan 1, 1997

By Sanjiv Dhanjal

"Often mineralogy dictates the physical properties of a material rather than chemistry. This in turn affects how that material behaves in a process plant, and whether optimum conditions for refining one mineral are different to those for refining another. For example how does refining copper from chalcopyrite differ to refining copper from bornite?Minerals are naturally occurring inorganic solids that have a definite chemical composition and an ordered atomic (crystalline) structure. X-ray diffraction is a common and highly developed method to identify and quantify minerals. X-rays are fired onto a material and the mineral is identified by the angles where the diffracted X-rays are in phase.Most X-ray analyzers are laboratory based. A sample is prepared and analyzed by a detector that travels in an arc to collect the diffraction pattern. COSMA has a curved detector which picks up the complete x-ray pattern instantaneously. Therefore, material is collected and transported through the machine where is it is analyzed continuously.COSMA measures about 0.5 tons of material per day, while laboratory analyzers measure a few grams at a time. Real time data trends are produced allowing for improved process evaluation and automatic control. The COSMA on-line system has taken X-ray diffraction out of the laboratory into the field.There are a number of systems in operation in cement production. It is recognized that on-line mineral analysis has a role in many other processes. This paper presents the technology and invites further discussion should the technology be beneficial to members of the audience.INTRODUCTIONThis article describes COSMA, a system that provides direct and continuous on-line mineral analysis using X-ray diffraction in the field. While X-ray diffraction is a common technique used in mineral analysis, the time from sampling to analysis can be hours and plant operators typically do not get the data in time to control a process or respond to an upset. COSMA provides rapid measurement, analysis and feedback of data, in real time. This provides powerful information that can be used to optimize operation, thereby reducing costs and increasing quality."

Jan 1, 2009

By Pierre Gouvin, Michael Oakland

"This paper covers the rapid response methods used to monitor the emergency response to damage to an historic structure. An architectural gem, the latest incarnation of the old south Church was completed in 1875, utilizing local conglomerate (pudding stone), combined with brownstone and other materials to make an incredible showcase for priceless stained glass and other details epitomizing the height of the American Industrial Revolution. As part of required American with Disabilities retrofits to the adjacent Metropolitan Boston Transit Authority Station (MBTA), a support of excavation system was implemented with tradition sheet piles. During excavation (SOE) it was determined that Jet Grouting would need to supplement the sheeting to close openings in the SOE. During Jet Grouting, the eastern side of the structure was bisected, and lifted over 2 inches up and to the south. The movement occurred rapidly, within minutes, and subsided when Jet grouting was discontinued. The paper will describe the nature of the immediate response to get a real time monitoring program established, and the follow on monitoring program that ensued to provide the needed information to the stakeholders about this critical structure to evaluate stability, safety and to develop a long term remediation plan. The real time systems and instruments used consisted of Automated Motorized Total Stations (AMTS) and Automated Crackmeters. The Paper will describe the techniques used to control construction in safe manner.INTRODUCTIONThe Old South Church of Boston was constructed in 1875 and is one of the best examples of High Victorian Gothic Architecture in the Northeast. (Fig. 1) shows the newly constructed Old South in 1882. The Roxbury Conglomerate used to construct the church combined with large stained glass window by Clayton and Bell of London provides its unique appearance. Like most of the structures constructed in Boston’s Back Bay at that time, the church is founded on timber piles which penetrate the fill and organic soils to bear in the upper Boston Blue Clay. The churches interior includes high vaulted plaster ceilings and a 1920’s E. M. Skinner organ with exposed pipes as long as 32 ft. in length. The Church was added to the list of National Historic Landmarks in 1970 and is a featured Boston attraction."

Jan 1, 2017

This paper discusses how elemental analysis of conveyed bulk flows in real time using PGNAA (Prompt Gamma Neutron Activation Analysis) technology has resulted in significant improvements in advancing plant control in mineral processing operations. Basis of operation of the PGNAA through belt, full stream, continuous, multi-elemental, real time analysis technology is explained. Capabilities and limitations in plant operating environments are discussed including comparison with other real time, online technologies through review of published information available for on-conveyor minerals applications. Case studies demonstrate benefits provided by this technology in two operating mines. An iron ore company had prior experience with the PGNAA analyser technology, implementing an early model in a minerals application in 2003 to develop confidence in its measurement performance and usefulness of the data. A number of analysers were subsequently included throughout the new plant design for extensive measurement and control of conveyed bulk flows, from conveying after mining through to rail load-out. A copper-gold company installed an analyser to address copper ore blending issues where an on-belt system was the only viable option for the degree of control required. Analyser suitability was evaluated through test work on site samples to determine customised multi-element precision guarantees for each application. Analyser results from normal operation are compared against laboratory analyses of multiple cross stream samples collected from conveyed flows to assess performance. Both projects discussed were able to realise benefits previously unattainable for plant quality control, surpassing capabilities of traditional technologies which were either unsuitable for measuring conveyed flows with adequate accuracy or in real time. Equipment payback within a few months was achieved for both sites. Through proven performance in these applications, the companies consider the technology an essential component in advanced plant control necessary in new process flow sheet designs, rather than an optimisation tool.

Jan 1, 2014

By O. A. Bascur, J. Patrick. Kennedy

"The lack of integration of mining and metallurgical information at sufficient detail to act is a problem. Without such data, mine cut-off grade can not be optimized on a per grade basis. It is difficult to determine economics without integration of mine transactions, stockpile inventories, process flows and assays. Actions also require real time information from manufacturing assets, but corrected for gross errors from trucks, shovels, conveyors, faulty sensors, bad instrument calibration. Validation methods must include process models to identify corrupt actionable information. This paper presents new tools that use the model the process to sift through available data, identify and eliminate gross errors, and use statistical data reconciliation to create material balanced, internally consistent values. Uses of models allow data to be unified for useby both monitoring and decision making processes.A Real Time Performance Management (RtPM) uses unifying analysis methods to empower everyone in the organization with unparallel real-time intelligence, enabling them to continuously improve performance.BACKGROUNDExtraction of metals has become a global business; new economic and environmental forcing factors are present today which were unheard a couple of years ago that are causing companies to focus on plant operations. High ROI actions can be achieved internally which will increase mining and metallurgical processing unit efficiency and reducing operating costs if the proper information is provided those in the complex that can act. Large changes are possible with many of these small steps if the barriers for action are removed. The chief impediments are lack of infrastructure including the data, computing tools and essential data and bad information.Increased demands will be placed on the types, quantity and priority of information. Metallurgical complexes are attempting to become better neighbors, increase productivity, improve customer service, and satisfy the regulators and compliance groups -- all with fewer people and less costs."

Jan 1, 2004

By Takashi Goto

In 1968 three historical rockbursts had occurred at Bibai Coal Mine in Hokkaido. At the time they had been observed by several seismic observatories as natural earthquakes away more than 100km from Bibai City. These facts taught us that the occuerrence of failure yielded in underground opening that was accompanied with seismic wave could be observed by seismometer on the surface. After two years from this desaster, the study concerning to microseismic events generated from underground mining panels has been begun by researchers with heart-throb.

Jan 1, 1982

By K. H. McDaniel

Eight Mine Weather Stations (MWS) installed at the Waste Isolation Pilot Plant (WIPP) to monitor the underground ventilation system me helping to simulate real-time ventilation scenarios. Seasonal weather extremes can result in variations of Natural Ventilation Pressure (NVP) which can significantly affect the ventilation system. The eight MWS(s) (which previously collected and stored temperature, barometric pressure and relative humidity data for subsequent NVP calculations) were upgraded to provide continuous real-time data to the site wide Central Monitoring System. This data can now be utilized by the ventilation engineer to create real-time ventilation simulations and trends which assist in the prediction and mitigation of NVP and psychrometric related events.

Jan 1, 1997

By S. Setayeshgar

The identification of potential accidents on construction sites has been a major concern in the construction industry and it needs a proactive safety plan to reduce the risk of accidents. There are no efficient methods for checking if safety measures are taken properly on construction sites. Consequently, workers on site are not given enough awareness about dangerous areas. In addition, construction sites are dynamic and on-site situations are changing in terms of permanent and temporary structures and facilities. This information can be represented using Building Information Modeling (BIM). This paper proposes the integration of BIM and safety risk analysis by considering the risk levels associated with the work spaces of different construction tasks. Work spaces are generated in a BIM model according to the Work Breakdown Structure (WBS) of the project, reference objects in the BIM, and the schedule and resources of the task. Each work space is assigned to one or more tasks or functions, e.g., work spaces for specific tasks, shared spaces (paths), storage spaces, or spaces prohibited to workers. The assignment of work spaces is based on the workers, equipment and materials involved in the task. All the work spaces are associated with a specific duration according to the schedule of the project. Then risk evaluation of the construction site is applied in order to evaluate safety risks based on their severity and the degree of exposure of workers. For example, work spaces for storing hazard materials and for heavy construction equipment have higher risks than other work spaces. The results of the risk evaluation can be visualized in a 4D BIM model.

Aug 1, 2013

By Derek Egan

"Abstract Construction clients want their foundation solutions to be right first time, every time; but it is often the geotechnical contractor who carries the most risk in achieving this. Robust validation to ensure that the installed geotechnical product is appropriate for the encountered ground conditions, will perform as required and be correctly measured for payment and record purposes is very important to minimise the contractor’s and the client’s risk. This paper outlines the development and operation of a robust real-time installation monitoring system which controls and validates the installation of driven cast in-situ (DCIS) piling. Using state of the art information technology the system allows the design engineer to interrogate the data acquired from the piling rig via his computer as the piles are completed. The use of the validation process, where data acquired during the driving of DCIS piles can be processed to estimate the finished pile performance, will be explained with reference to a new case study on large diameter DCIS piles. Examples of the routine use of the system will be presented to illustrate how automated monitoring of installation parameters can be used to raise the standard of reliability, efficiency and sustainability on piling projects. The conclusions to the paper will cover the key features and operational challenges characterising real-time monitoring of the execution of geotechnical works as developed from a number of years of experience of using a rig based data acquisition instrumentation system.INTRODUCTIONDriven Cast In-Situ (DCIS) piles have a long and successful history of use worldwide. The process, where a temporary steel drive tube, sealed at the bottom with a sacrificial base plate, is driven into the ground and filled with concrete before the tube is withdrawn, is well known (BS EN 12699, 2001 and Egan, 2013). Examples of large structures supported on DCIS piles installed by Keller UK include the Millennium Dome (now the O2 Arena) and the 2012 Olympic stadium in London.In recent times advances in piling rig instrumentation and telecommunications have enabled a new level of sophistication in the recording of installation parameters and the validation of pile performance. It is now possible to embed these features into the DCIS design and installation process which has improved the quality and efficiency of DCIS piling.This paper summarises the development and operation of a real time data acquisition and processing system for DCIS piling, but which is equally applicable to other forms of driven piling (for example concrete precast piling)."

Jan 1, 2014

By Corey Vaughan

Unplanned shutdowns from abrasive wear part failure in crushers, chutes, and slurry pipe assets can cost millions in lost production and reactive maintenance. 2Censor patented sensor technology enables real time abrasive wear monitoring of mineral processing equipment, turning passive assets into smart, data driven components. Wireless sensors embedded in liners and pipework transmit wear data live to operators, allowing for predictive maintenance, safer scheduling, and optimized asset life. This paper will present global case studies showing reductions in downtime, increased throughput, and improved maintenance accuracy. The system is ready to retrofit, neutral to original equipment manufacturers, and proven across more than twelve countries in abrasive wear liners and slurry pipe applications.

Feb 22, 2026

By Nicolas Denies, Gust Van Lysebetten, Bart Lameire, Jan Maertens, André Vervoort, Noël Huybrechts, Flor De Cock

"Abstract Originally developed for ground improvement works, the deep mixing method (DMM) has increasingly been applied in recent years for the realization of soil and water retaining structures and as alternative to traditional foundation solutions. From practice, there is a real need for practical guidelines dealing with the execution, the design and the control of such applications. With the aim of developing such guidelines, the BBRI ‘Soil Mix’ project was initiated in 2009. Within this research project, deep soil mix (DSM) material from 38 Belgian construction sites has been tested. In spite of the large advances in the mechanical characterization of the DSM material, one major issue remains the representativeness of the typical core samples in comparison with the real scale behavior of the soil mix elements. There is among others the question of the influence of the unmixed soft soil inclusions on this behavior and the issue of the scale effect which must be considered in the design. In order to investigate these questions, 8 large scale UCS tests and 17 large scale bending tests have been performed on excavated soil mix elements. The present paper discusses results of this experimental campaign, presents some research perspectives and highlights different aspects related to the design of soil mix elements for the realization of retaining wall or foundation solution.INTRODUCTIONSince several decennia, the deep mixing method (DMM) has been used to improve the strength and deformation characteristics of weak soils. In recent years, deep mixing has increasingly been applied – in Belgium and in other countries – for the realization of soil and water retaining structures and alternative foundation concepts. With regard to the execution of the DMM, one can refer to the European standard EN 14679 on deep mixing (2005) that was elaborated under the umbrella of CEN TC 288 “Execution of special geotechnical works”. However, from practice, it has been experienced that this execution standard does not provide enough pragmatic information and guidelines, in particular for the more recent applications of the deep mixing method (with retaining and bearing functions). The same need by the sector for guidance rules linked to design aspects in the context of Eurocode 7 was experienced as well. With the aim of developing such guidelines and in order to provide feedback to the European standardization platforms, the Belgian Building Research Institute (BBRI) has initiated the BBRI ‘Soil Mix’ project (2009-2013) in collaboration with the KU Leuven and the Belgian Association of Foundation Contractors (ABEF), the Belgian branch of the EFFC. Within this research project, deep soil mix (DSM) material from 38 Belgian construction sites, with various soil conditions and for different execution processes (CVR C-mix®, TSM and CSM), has been tested (Denies et al., 2012)."

Jan 1, 2014

By X. Wu

Tunnel Boring Machines (TBMs) are widely used for tunneling in urban areas because of their high advance rate, precise as-built profile and minimal impact to buildings and traffic on the ground. For a tunnel built by a TBM, there are strict requirements on alignment control and safety. To meet these requirements, it is important to monitor the position of the TBM. In the current practice, the TBM position data, including advance distance and line and level deviations, are reported manually to the managers on a daily basis. To interpret and analyze the position data, the managers also need to refer to various construction drawings. This practice is untimely, inefficient, and error prone for decision making. To improve the current practice, an automatic approach for real-time as-built tunnel product modeling and visualization is proposed, based on TBM position and orientation data autonomously sourced from the Virtual Laser Target Board (VLTB) TBM Guidance System developed at University of Alberta. Related information of the tunnel project, such as the as-designed alignment, soil layers, the ground, existing utility lines, is also visualized together with the model of the as-built tunnel. The modeling algorithm is presented step by step. Its application in a real-life drainage tunnel project is discussed and limitations are also identified.

Aug 1, 2013

By Antonio Nieto

According to the analysis of surface powered haulage accidents involving off-highway haul trucks in openpit mining, the U.S. Mine Safety and Health Administration (MSHA), reported 1,300 fatal accidents from 1990 to 2005. Of these, 163 were considered off-highway truck haulage accidents, and at least 23 involved collisions of an off-highway truck with a neighboring vehicle or a worker on foot (Nieto and Dagdelen, 2006). In general, an average of 18 nonfatal accidents and three fatal accidents occurred in openpit mining per year when equipment backed over the edge of an embankment, stockpile or dump point (Fessak, et al., 2003). The specific problems that need to be solved can be determined by carefully studying the accidents involving haulage trucks (Marrara, et al., 2004). Solutions to haulage truck safety must consider the human factors affecting each task even when engineering solutions seem most appropriate. In surface haulage, human performance becomes a critical issue because of the unusual demand the vehicle?s places on their human operators: ? Roadways and working areas change frequently in mining operations. ? The sheer mass of mining equipment such as trucks requires control inputs (e.g., braking) far in advance of the desired action. ? Rough roads, loading and unloading impacts can subject the driver to dangerous shocks and vibration. ? Visibility is sharply curtailed by the bulk of the vehicle generating large blind spots. All of the above issues can be attributed partially to the lack of visibility (Pyles et al., 2003). Driver visibility and communications are key issues to reduce mining truck accidents. Analysis of fatalities and injuries involving mining equipment demonstrates the need to develop new intervention and control strategies to mitigate the risks associated with mining equipment operation. Ongoing development of these and other new strategies is required to achieve a reduction of injury in the mining industry

Jan 2, 2010

By E. J. Sun

The ADS system was developed to reduce accidents related to haul trucks operating under low visibility conditions in surface mining and construction sites, which is based on the GPS, mesh-wireless networks, and the Google-Earth 3D graphic engine as the graphic interface and mine-mapping server. This system has the capability to pin-point and track vehicles in real time using a 3D interface, which is based on user-based AutoCAD mine maps using the Google-Earth graphics interface. All equipped vehicles are shown in a 3D mine map stored in a local server through a wireless network. When low visibility conditions are present, the system indicates available exit/escape routes for driver safety. The research results indicate that the ADS system potentially increases reliability and reduces uncertainty in open pit mining operations by customizing the local 3D digital mining map, constructing the truck 3D models, tracking vehicles in real time using a 3D interface and indicating available escape routes for driver safety.

Oct 1, 2009

By Rebecca Hope, Derick Moolman, Frikkie Malan

"Despite the lip service that has been paid to pro-active plant maintenance processes over recent years, a significant portion of maintenance in industry is still reactive. The business driving force to prevent expensive production opportunity costs arising from “break-down maintenance” is obvious. Various benefits can be derived from successfully deploying remote equipment diagnosis technology and associated business processes.From an end-client’s viewpoint these include the ability to predict and take actions to prevent equipment breakdowns, increasing the lifetime of equipment by responding to appropriate operating instructions and therefore improving the return on capital expenditure. Better planning and scheduling of maintenance priorities and resources with performance measures like an Equipment Health Index are also possible. The knowledge that a qualified supplier engineer is constantly in touch with the operating conditions of their equipment, albeit remotely, is more than a comfort, and can be translated into quantifiable cost savings and improved supplier service levels."

Jan 1, 2003