Aggressive Productivity Improvement: Killing Waste and Adding Value Using True TQM

Extensive personal experience in the USA and Australia has shown that Australians working in suitable work environments are capable of world-class performance. To build such work environments, mining leaders need to ditch two common management approaches that have not succeeded. Firstly, stop relying on traditional methods of trying to change people's behaviour simply by using communication alone to change attitudes and then change behaviour. Analysis of human behaviour explains why this approach fails in all industries. Secondly, stop trying to improve productivity by just running harder and increasing capital investment. Understanding work processes explains why this approach has limited success.